POSTAGE

At Moo-Lolly-Bar we dispatch all orders via Australia Express or Registered Post (depending on the size or number of shipping boxes required), as we believe collectively it is the safest, most reliable and cost effective way of despatching confectionery items to customers in a warm weather country like Australia. It is also fully trackable.

 Once we have despatched your order you will receive via email a consignment number that will allow you to track the progress of that order. You will be able to do that by telephoning 13 13 18 and quoting the number emailed to you.

CALCULATING THE COST OF POSTAGE AND PACKAGING

At Moo-Lolly-Bar, if you place an online order worth $125 or more, we will ship your order for free via Australia Registered Post to any business, residential or PO Box address in Australia.
If the value of your order is less than $125 then the cost of postage to you is $10. 

PACKAGING

To do our bit for the environment it is Moo-Lolly-Bar’s policy to recycle the boxes we receive from our suppliers. Subsequently the branding on the outside of the box might not accurately reflect the contents within the box.

In line with this policy Moo-Lolly-Bar attempts to use as little packaging as possible. Therefore multiple orders of any given product, where possible, will be packaged in larger sized denominations unless you specifically request otherwise via an email to info@moolollybar.com.au.

DISPATCH SCHEDULE

At Moo-Lolly-Bar we operate on an ‘order in basis’ which means we only order products from our suppliers once we receive an order from you. This is designed to provide you with as fresh a product as possible.

Although we endeavour to dispatch all orders within 48 hours of receiving them it is sometimes the case that it might take us a little longer to source the product, especially if they are being imported into Australia. Should this be the case you will be informed via email of the expected date of dispatch.

DELIVERY SCHEDULE

All orders are dispatched from Queensland. Typically orders sent via Australia Express Post will take between 1-2 working days to reach you depending on exactly where you live. As Australia Express Post guarantees next day delivery to the CBD of every state capital in Australia basically the closer you live to your state capital the greater your chances of receiving the order one day after despatch. 

Typically orders sent via Australia Registered Post will take between 2-6 days to reach you depending on how close to Queensland you live.

As a general rule we do not despatch orders to addresses outside of Queensland on a Thursday or Friday. This is because your parcel may be exposed to heat or wet damage if it is left in a delivery van or freight warehouse for the duration of a very warm or particularly rainy weekend.

According to Australia Post in the event of you not being home at the time of delivery your order will either be placed on your doorstep or dropped off at your closest post office, at the discretion of the Australia Post representative who is delivering it. When placing your order and advising of your delivery address it might be an idea to have it sent to your place of work or to an address where you can guarantee someone will be in to collect it.

AVAILABILITY

As Moo-Lolly-Bar operates on an ‘order in basis’ we do not have stock on hand. In the event of you ordering a sizeable amount of any product it may be the case that we would need to order it in especially for you. Should this be the case, it may take upwards of 2-4 weeks for this product to arrive with us. Therefore if your order is of an urgent nature we strongly suggest you contact us first to request availability advice prior to placing it. 

As many of our products are imported from overseas, delays from suppliers or at customs can sometimes mean we have to wait to receive them. In such circumstances your patience is very much appreciated.